Privacy Policy

1. Information We Collect

Information Provided Directly By You

Summary: We collect information you choose to share with us.

When you contact Water Well Drilling & Pump Service for information about our services, request an estimate, schedule service, or communicate with our team, we collect information you provide to us voluntarily. The type and amount of information depends on the nature of your interaction with our company.

Types of Information You Provide: When interacting with our services, you may provide us with the following types of information:

• Full name and title
• Contact telephone numbers
• Email addresses
• Physical property addresses
• Billing information
• Property details relevant to well drilling and pump services
• Well system specifications (depth, flow rate, equipment types)

Information Collected Automatically

Summary: We collect certain technical information when you use our website.

When you visit waterwelldrillings.com, our servers automatically record certain information about your visit. This information helps us understand how visitors use our site, troubleshoot technical issues, and improve your browsing experience.

Automatically collected information may include:

• Website Usage Data: Information about how you navigate our website, which pages you visit, how long you spend on each page, and what actions you take while browsing.
• Technical Information: Data about the device and internet connection you use to access our site, including your IP address, browser type and version, operating system, and screen resolution.

2. How We Use Your Information

Summary: We use your information to provide services, communicate with you, improve our business, and comply with legal obligations.

Water Well Drilling & Pump Service uses the information we collect for various purposes related to our business operations, including:

• Service Delivery: Using your information to provide well drilling, pump installation, water system maintenance, and other requested services.
• Customer Support: Addressing your questions, concerns, and service requests in a timely and effective manner.
• Communication: Sending service confirmations, appointment reminders, maintenance recommendations, and important notices about your water systems.
• Business Operations: Processing payments, maintaining service records, and managing our customer relationships.
• Marketing: Informing you about services, equipment, or promotions that may be relevant to your water system needs, with your consent where required.
• Website Improvement: Analyzing how visitors use our website to enhance functionality, fix issues, and improve user experience.

3. Information Sharing Practices

Summary: We limit sharing of your personal information and only share when necessary for business purposes or as required by law.

We understand the importance of protecting your privacy and limit the sharing of your personal information. We may share information in the following circumstances:

• Service Providers: We may share information with trusted third parties who help us operate our business, such as payment processors, equipment suppliers, and specialized contractors.
• Business Transitions: If Water Well Drilling & Pump Service is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Industry Partners: We occasionally work with other well and water system professionals to provide comprehensive services. We may share relevant information when you have requested such collaborative services.
• Legal Requirements: We may disclose information when required by law, such as in response to a court order, subpoena, or similar legal process.
• With Permission: We may share your information in other ways if you have given us specific permission to do so.

4. Tracking Technologies

Summary: We use cookies and similar technologies to enhance your experience on our website.

Our website uses various tracking technologies to improve your browsing experience and help us understand how visitors interact with our site. These technologies include:

Types of Tracking Technologies We Use:

• Essential Cookies: These are necessary for the website to function properly and cannot be switched off. They are usually set in response to actions you take such as logging in or filling out forms.
• Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our site structure and content.
• Functional Cookies: These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

You can control cookie settings through your browser preferences. However, disabling certain cookies may impact your experience and the functionality of our website.

5. Data Retention Practices

Summary: We keep your information only as long as necessary for business and legal purposes.

Water Well Drilling & Pump Service retains your personal information for as long as needed to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our retention practices consider:

• The length of our business relationship with you
• Well system warranty periods and service requirements
• Legal obligations, including record-keeping requirements
• Statutes of limitations for potential claims

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If complete deletion is not immediately possible (for example, because your information has been stored in backup systems), we will securely store your information and isolate it from further processing until deletion is possible.

6. Information Security

Summary: We implement reasonable security measures to protect your information.

Protecting your personal information is important to us. We employ a combination of technical, administrative, and physical safeguards designed to protect the information we collect. These measures include:

• Secure storage systems for customer records
• Limited access to personal information by authorized personnel
• Regular security assessments of our data handling practices
• Employee training on privacy and data security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to take steps to protect your personal information online, such as choosing strong passwords and keeping your devices secure.

7. Children's Privacy

Summary: Our services are not directed to individuals under 18 years of age.

Water Well Drilling & Pump Service does not knowingly collect or solicit personal information from anyone under the age of 18. Our services are directed to property owners, contractors, and other adults involved in water well and pump system decisions. If you are a parent or guardian and believe we may have collected information from your child, please contact us at [email protected].

8. Your Privacy Rights

Summary: You have rights regarding your personal information, including access, correction, and deletion rights.

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws. These rights may include:

• Accessing the personal information we maintain about you
• Correcting inaccurate or incomplete information
• Requesting deletion of your personal information
• Restricting or objecting to certain processing activities
• Requesting portability of your information
• Withdrawing consent for optional processing activities

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section. We will respond to your request within the timeframe required by applicable law. Please note that we may need to verify your identity before processing your request.

9. Do-Not-Track Signals

Some browsers offer a "Do Not Track" privacy preference that signals to websites that you do not want to have your online activities tracked. Currently, there is no uniform standard for Do Not Track signals and no industry consensus on how companies should respond to these signals. As a result, we do not currently alter our data collection and use practices when we detect a Do Not Track signal from your browser.

If industry standards evolve regarding how to respond to Do Not Track signals, we will update our practices accordingly.

10. U.S. State Privacy Rights

Summary: Residents of certain U.S. states have specific privacy rights under state law.

California Privacy Rights

If you are a California resident, you have specific rights under California law, including:

• The right to know what personal information we collect about you and how we use and share it
• The right to delete certain personal information we have collected
• The right to opt-out of the sale of your personal information (note that Water Well Drilling & Pump Service does not sell personal information as defined by the CCPA)
• The right to non-discrimination for exercising your California privacy rights

California's "Shine the Light" law also gives residents the right to request information about how we share certain categories of personal information with third parties for their direct marketing purposes.

Rights in Other States

Residents of Colorado, Connecticut, Utah, Virginia, and other states with comprehensive privacy laws may have additional rights regarding their personal information. We comply with applicable state privacy laws and will honor requests from residents of these states in accordance with the law.

11. Updates to This Policy

Summary: We may update this policy periodically and will notify you of significant changes.

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy. Significant changes will be communicated through a notice on our website or by other means as required by law.

We encourage you to periodically review this policy to stay informed about our information practices and your privacy rights.

12. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:

13. Managing Your Data

You can request to review, update, or delete your personal information by contacting us. To protect your privacy and security, we may need to verify your identity before processing your request.

To submit a request regarding your personal information, please:

• Email us at [email protected]
• Call us at (510) 373-0877
• Write to us at the address provided in the Contact Information section

We will respond to your request within 30 days or as required by applicable law.